THE ELEMENTS OF THE SERVICE
CAPABILITY BUILDING — AI CAPACITY BUILDING IN THE ORGANISATION
INTRODUCTION
One of the most important factors for a company's long-term AI success is the preparedness of its employees and how well they can integrate AI tools into their daily work. The Capability Building program supports the conscious and structured development of this capability, using tools and methods that simultaneously enhance individual and organisational competencies. Instead of relying solely on external developers, the goal of the model is for the team to become an active participant in the AI implementation process. As part of the program, teams learn how AI models work, what agents, chatbots, or automations are capable of, and how to apply these creatively and effectively in their own work. The training and knowledge platform provide practical examples, real case studies, and step-by-step guides, so participants not only acquire theoretical knowledge but also gain real practical experience. As a result, a common language and mindset develops within the organisation that supports AI-based innovation. Capability Building is not a one-off training but an ongoing process of competence development. Internal AI champions assist in spreading knowledge, support colleagues in everyday usage, and contribute to the company's internal community being able to formulate and carry forward new AI ideas. Hackathons create an experiential environment where teams can quickly build working solutions while exploring the creative possibilities of AI. The outcome is an organisation with a stable, growth-oriented, and proactive AI culture.
CAPABILITY BUILDING — AI CAPACITY BUILDING IN THE ORGANISATION
Details
1. AI TRAININGS
What does it include?
Practical, company-specific AI training
Tool usage guides and real examples
Special trainings for leaders, operational teams and specialists
Curriculum, templates, workshop tasks
Measurable competence building
Detailed description
The aim of the AI trainings is to enable the company's employees to confidently and effectively use AI tools in their daily tasks. The trainings are practical-focused: they demonstrate through real examples, processes, and case studies how to apply AI agents, chatbots, automations, or data processing solutions in various work areas. The goal is for participants to not only understand how AI works but also to be able to apply it immediately.
The trainings can be tailored to different groups: for leaders, operational teams, customer service, developers, or even sales units. Each group receives content that fits their specific tasks and responsibilities, making the learning directly relevant and useful. Participants are guided step by step through the application of AI tools, making it easy to understand which technology to choose in which situation.
The outcome of the trainings is a more competent, confident organization where teams are not afraid of AI but are able to leverage its benefits. The AI trainings lay the foundation for the company's long-term AI strategy, ensuring that implemented systems are not left unused but create real value.
2. INTERNAL KNOWLEDGE PLATFORM
What does it include?
Online knowledge repository and educational materials
Continually updated AI case studies
Guides, templates, best practices
Internal AI usage standards
Central platform for teams and leaders
Detailed description
The aim of the internal knowledge platform is to provide the company with a continuously expanding knowledge base that makes AI-related guides, tool descriptions, and practical examples easily accessible to all employees. The platform serves as a central location where teams can find relevant educational materials, case studies, and operational templates.
The platform is not a static document repository: it is constantly updated with new AI solutions, new workflows, new company practices, and new guides. This ensures that teams are always up-to-date with knowledge and can easily navigate the rapidly evolving AI tools and technologies. The knowledge repository not only provides information but also creates a system for the company’s AI usage.
The use of the platform significantly accelerates the onboarding of new employees, supports the development of existing teams, and provides a foundation for the company’s internal AI culture to develop sustainably. A well-structured knowledge platform is one of the most important tools for maintaining long-term corporate AI capabilities.
3. AI CHAMPION NETWORK
What does it include?
Training of internal AI ambassadors
Regular knowledge-sharing sessions
Support for AI projects within departments
Communication with DetSystems experts
Continuous competence development
Detailed description
The goal of the AI Champion Network is to ensure that the company has internal ambassadors who support teams in the use of AI tools, assist in the implementation, and ensure that the company's AI capabilities do not rely solely on a few key players. Champions are colleagues who are motivated, open to new technologies, and capable of inspiring others.
Within the program, Champions receive specialized training that equips them with deeper technical and practical knowledge. They also participate in regular knowledge-sharing sessions where they learn about the latest AI tools, methods, and corporate solutions. DetSystems experts continuously support them, ensuring that the knowledge remains current and relevant.
The added value of AI Champions is that they can accelerate the adoption of AI from within, answer emerging questions, and bridge the gap between technology and business teams. This significantly reduces resistance to change, speeds up projects, and ensures that the company's AI culture truly takes root.
4. HACKATHONS
What does it include?
1–2 day intensive development events
AI solutions built on real corporate problems
Support for teams with mentors
Presentation and evaluation of results
Building an innovation pipeline
Detailed description
Hackathons are the fastest way for teams to experience how quickly AI solutions can be built for real problems. During these short, intensive events, participants focus on a specific challenge and create functional prototypes, agents, chatbots, or mini-apps with the support of DetSystems mentors. The atmosphere is innovative, energetic, and strongly collaborative.
During hackathons, not only development takes place, but learning as well: participants become familiar with the use of AI tools, learn how to rapidly build functioning workflows, and how to develop prototypes into real operations. Collaborative efforts often lead to ideas that form the basis for new AI projects for the company.
One of the greatest values of hackathons is that they accelerate innovation, strengthen connections between teams, and showcase to the company the potential of creatively applying AI. Participants become more motivated, and leadership can see through tangible results how AI can provide viable solutions in a short time.
CASE STUDIES
If you are interested in how artificial intelligence can be applied in practice, take a look at the case studies of our real clients! We will show you how we automated processes, reduced working hours, or increased revenue with well-targeted AI solutions. From these examples, you can draw concrete ideas and see the results we achieved for others. Click and discover our most exciting developments!
