DESCRIPTION
Many companies struggle with processing the large number of e-mails that flood in at the beginning of the week, which requires a great deal of manual work. Among the messages, urgent tasks and completely irrelevant messages arrive mixed together. This administrative burden often occupies the time of customer service colleagues.
PROBLEM
At the company, every week a colleague spent nearly 5 hours sorting through incoming emails. The process was time-consuming and errors could easily slip into the manual categorisation. Filtering important emails slowed down the administration.
SOLUTION
We have implemented an AI-based email categorisation system that automatically identifies the types of emails. The system recognises urgent matters, auto-responses, inquiries, appointments, and emails that require no action. The agent operates without human intervention, thus completely lifting the burden from the staff's shoulders.
RESULT
Automation saves the company 10 working hours a week, which amounts to 520 hours a year. This saving totals 2,340,000 HUF annually. This way, the colleague's time can be allocated to other, more valuable tasks.
