DESCRIPTION
Many businesses need a chatbot that provides specific answers rather than generic responses, one that is knowledgeable about the company's own products, services, or internal processes. Template solutions often fail to understand the unique characteristics of a corporate environment. This diminishes the customer experience and increases the response burden on employees.
PROBLEM
Employees regularly responded to recurring internal questions via email or chat. The daily time commitment of 10 minutes added up to significant losses. Moreover, the responses often arrived slowly or inaccurately.
SOLUTION
We have implemented an AI chatbot with unique knowledge in the company's Teams system, which answers based on company documents and knowledge bases. The chatbot is capable of providing accurate and specific information to users in real time. The system is trainable, expandable, and provides instant assistance to all employees.
RESULT
A daily saving of 10 minutes per employee equates to 60 working hours a year. This results in an annual saving of 273,000 HUF per colleague. Employees receive responses faster, and working hours have become more efficient.
